At i3cuci, your privacy is more than a legal obligation — it's a responsibility we take seriously every day. This document clearly explains what information we collect, how it's used, who can access it, and what rights you have as a player. Written in plain language, not confusing legal jargon.
Six core principles that shape how i3cuci manages and protects your personal data every day.
All data transmitted between your device and i3cuci's servers is protected with 256-bit SSL encryption – the same technology used by Malaysia's leading banking institutions such as Maybank and CIMB. This means your information cannot be read or intercepted by any third party during transmission.
I3cuci only collects data that is strictly necessary to provide you with a safe and fair service. We never collect excessive data, and this policy clearly states every category of information collected and the reason it is needed.
I3cuci has never and will never sell, rent, or trade players' personal data to any third party for marketing purposes or commercial gain. Your data belongs to you — we use it solely to provide and improve our services to you.
As an i3cuci player, you have the right to access a copy of your personal data, request correction of inaccurate information, request deletion of your account and associated data, and object to the processing of your data for marketing purposes. All such requests will be processed within 30 business days.
I3cuci's data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We appoint an internal data protection officer responsible for ensuring ongoing compliance and handling privacy-related enquiries from players.
I3cuci does not store your full card or bank account details directly in our systems. All transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed through licensed third-party payment processors that comply with international payment security standards.
This Privacy Policy applies to all players who register and use the i3cuci platform. By completing registration, you are deemed to have agreed to how we collect and use your data as described herein. This Policy should be read alongside i3cuci's Terms & Conditions. The last updated date and version number are displayed above for your reference.
To provide a safe online entertainment platform, i3cuci collects certain categories of information from our players. We only collect what is genuinely necessary for the stated purposes — nothing more.
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name (as per MyKad), date of birth, Malaysian phone number, email address | Account registration, identity verification, account-related communications |
| Payment Information | Payment methods used (Touch 'n Go, GrabPay, DuitNow, FPX, etc.), deposit & withdrawal transaction history | MYR deposit & withdrawal processing, financial fraud prevention |
| Gaming Data | Betting history, game types played, wins & losses, session duration | Winnings verification, customer support, responsible gambling |
| Technical Data | IP address, device type, operating system, web browser, general location (country/state) | Account security, fraud prevention, platform optimization |
| Communication Data | Live chat history, support emails, support WhatsApp call logs | Issue resolution, customer service quality improvement |
| Behavioural Data | Pages visited, games launched, time spent on the platform | Enhanced user experience, relevant game recommendations |
1.1 Direct Collection
The majority of information we collect is provided directly by you — during account registration, profile completion, deposits or withdrawals, contacting our support team, or filling in promotional forms. This information is actively submitted to us by you.
1.2 Automatic Collection
When you use the i3cuci platform, our systems automatically record certain technical data such as your IP address, device type, and browsing behaviour. This is standard practice in the technology industry and is necessary for account security and platform optimisation.
Note: i3cuci never collects your full card number or banking PIN. All payments via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed directly through licensed payment processors — not through i3cuci's servers.
1.3 Identity Verification Information
In certain situations — such as withdrawals exceeding RM10,000 or where fraudulent activity is suspected — i3cuci may request a copy of your identification document (MyKad or passport) for Know Your Customer (KYC) verification purposes. These documents are stored securely and accessed only by authorised personnel for verification purposes.
Every piece of data we collect has a clear purpose. i3cuci does not use player data for anything unrelated to the delivery of our platform services or the safety of our players.
2.1 Service Provision
The primary purpose for using your data is to deliver the full suite of i3cuci platform services — including account management, processing MYR deposit and withdrawal transactions, providing access to poker, roulette, blackjack, football, lottery, slots, and Live Casino games, as well as 24/7 customer support.
2.2 Security & Fraud Prevention
Technical data and transaction history are used by i3cuci's security team to detect and prevent fraud, money laundering, unauthorised account access, and bonus or game system abuse. This protects not only i3cuci but our entire player community as well.
2.3 Responsible Gambling
Game history data and betting patterns are analyzed to detect signs of problem gambling — such as sudden spikes in deposit amounts, unusually long play sessions, or high-risk betting patterns. This information is used to proactively reach out to players with responsible gambling resources when necessary.
2.4 Service Communications
We use your email address and phone number to send you important account-related communications – including transaction confirmations, security notices, policy updates, and customer support responses. These communications are part of the service and cannot be unsubscribed from.
2.5 Marketing (With Consent Only)
If you opted in to marketing communications during registration or through your account notification settings, we will send you information about relevant promotions, new bonuses, and special offers. You can unsubscribe from marketing communications at any time via your account settings or by contacting i3cuci support.
Important: i3cuci never uses player data for purposes unrelated to our services, such as selling data to third-party advertisers or sharing personal information for any purpose you have not consented to.
I3cuci understands that player trust depends on how we handle their personal information. We do not share your data indiscriminately. Data sharing only occurs in the limited situations set out below.
3.1 Trusted Service Providers
i3cuci works with a number of third-party service providers essential to platform operations — including payment processors (handling transactions via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX), server hosting providers, security audit firms, and gaming software providers. All such providers are bound by confidentiality agreements and may only use your data for the specific purposes related to the services they provide to i3cuci.
3.2 Legal Requirements
i3cuci may disclose player information to authorities where required by applicable Malaysian law, court order, or regulatory directive. In such situations, we will disclose only the minimum information necessary and will notify the player concerned where legally permitted to do so.
3.3 Business Transfers
In the event of a company merger, acquisition, or sale of i3cuci assets, player data may be transferred as part of that business transaction. In such cases, the acquiring party will be bound by this Privacy Policy, and players will be notified in advance via their registered email.
3.4 What We Do NOT Do
i3cuci will never: sell player personal data to advertisers; share players' financial information with parties not involved in processing your transactions; disclose your gaming history to your employer or family members; or provide your account details to anyone claiming to be a friend or relative without strict identity verification procedures.
Player data security represents i3cuci's largest investment in technical infrastructure. We employ multiple layers of protection to keep your data safe from both external and internal threats.
4.1 Data Encryption in Transit
All communications between your browser or app and i3cuci's servers are protected using TLS 1.3 with 256-bit SSL certificates. This means data in transit — including login credentials, payment details, and game history — cannot be intercepted or read by any third party while traveling across the internet.
4.2 Data Storage Security
Data stored in i3cuci's databases is protected with AES-256 encryption. Player passwords are stored in an irreversible hashed format — meaning even i3cuci staff cannot read your actual password. Our servers are protected by multi-layered firewalls and active intrusion detection systems.
4.3 Internal Access Controls
Access to player data within the i3cuci organization is restricted on a need-to-know basis — only staff who require access to specific data to perform their duties are permitted. All access to sensitive data is logged and regularly audited. Staff undergo background checks and privacy training before being granted any access to systems.
4.4 Regular Security Testing
i3cuci conducts regular penetration testing and security audits carried out by independent third-party cybersecurity firms. Any vulnerabilities identified are remediated promptly in accordance with a strict vulnerability management procedure. Security audit reports are retained for a minimum of three years.
In the Event of a Data Breach: In the event of a data breach affecting the security of players' personal information, i3cuci is committed to notifying affected players within 72 hours of the breach being confirmed, in accordance with relevant regulatory guidelines. We will explain the nature of the breach, the data affected, and the steps being taken to address it.
The i3cuci platform uses cookies and similar tracking technologies to enhance the user experience, maintain account security, and understand how players use our platform. This section explains the types of cookies we use and how you can manage them.
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow the website to "remember" your preferences and actions — such as language settings, login status, and items in your cart. Cookies cannot be used to access any other information on your computer or phone.
5.2 Managing Cookies
You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies will affect the functionality of the i3cuci platform — including potentially being unable to log in or use certain security features. Optional cookies can be declined without affecting core platform functionality.
As an i3cuci player, you have clear rights regarding your personal data. i3cuci respects these rights and provides straightforward mechanisms for you to exercise them.
You have the right to request a copy of all personal data we hold about you. This includes account information, transaction history, game history, and communication records. Requests will be processed within 14 business days, and your data will be sent to your registered email address in a readable format.
If you find that any information we hold about you is inaccurate or outdated, you have the right to request a correction. Basic information updates (email, phone number) can be made directly in your account settings. Corrections to identity information require supporting document verification.
You may request the deletion of your account and associated personal data. However, certain data may need to be retained for a specified period to meet legal obligations (such as financial transaction records required under Malaysia's anti-money laundering laws). Any data that must be retained will be communicated to you during the processing of your request.
You have the right to object to the use of your data for direct marketing purposes at any time. You can unsubscribe via the link in our promotional emails or by contacting support. Unsubscribe requests will be processed within 5 business days.
You may request your personal data in a structured, machine-readable format (such as CSV or JSON). This allows you to transfer your information to another platform should you choose to do so. Such requests will be processed within 30 business days.
To exercise any of the rights above, contact the i3cuci privacy team by email at support@i3cuci.xyz, with "Privacy Request – [Right Type]" in the subject line. Include your account number and the details of your request. All requests will be acknowledged within 2 business days and processed within the timeframes stated.
7.1 Storage Location
i3cuci player data is stored on servers located in secure data centers. Some data may be stored or processed outside Malaysia by our service providers — for example, international payment processors or cloud hosting providers. In all cases, such data transfers are carried out under data transfer agreements that ensure a level of protection equivalent to or greater than Malaysia's PDPA requirements.
7.2 Retention Period
i3cuci retains your personal data for as long as your account is active or as needed to provide our services. Following account closure, we retain certain records for the minimum period prescribed by Malaysian law — typically 7 years for financial transaction records. Once the minimum retention period has elapsed, data that is no longer required will be securely deleted or anonymized.
7.3 Backup & Recovery
i3cuci maintains secure, encrypted data backups as part of our business continuity procedures. These backups are protected to the same security standard as primary data and are stored at geographically separate locations to ensure recovery is possible in the event of a technical disaster.
The i3cuci platform may contain links to third-party websites in certain contexts — such as links to eWallet verification pages or bank payment information pages. This Privacy Policy applies solely to the i3cuci platform itself.
8.1 Limitation of Liability
i3cuci is not responsible for the privacy practices or content of third-party websites that may be accessed through links on our platform. We encourage you to read the privacy policy of any third-party website before providing them with your personal information.
8.2 Payment Processors
When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), you interact directly with the respective payment processor's interface. i3cuci does not access or store any information you enter within these third-party payment interfaces. Each payment processor operates under its own privacy policy governing how your information is handled.
If you have any questions, concerns, or complaints about how i3cuci handles your personal data, or wish to exercise your privacy rights, our team is ready to assist.
| Privacy Email | Support@i3cuci.xyz (subject: "Privacy Inquiry") |
| Live Chat | Available on the platform 24/7 — response within 5 minutes |
| Response Time | Acknowledgement: 2 business days; Full resolution: 14–30 business days depending on the type of request |
| Language | Bahasa Melayu & English |
When contacting us regarding a privacy request, please include your registered account number, the type of request (access, correction, deletion, etc.), and a specific description of what you need. This allows us to process your request more quickly and efficiently. All privacy-related communications are handled by our dedicated privacy team, not general support agents.
Frequently asked questions about how i3cuci handles and protects player personal data.
This Privacy Policy forms part of the overall user agreement between you and i3cuci. It should be read alongside our platform's Terms & Conditions. Together, these two documents outline the rights, responsibilities, and protections that apply to all i3cuci players in Malaysia. Please read both before you start playing.
Read the Full Terms & ConditionsYour privacy and data security are our priority. Register for a free account today and enjoy poker, football, lottery, roulette, blackjack & slots in a truly safe and transparent environment.